Worksheet

Support capability comparison matrix

A table setting a general chatbot against a purpose-built support assistant across five rows: knowledge source, system access, available actions, permission requirements and human-handoff behaviour. Gaps become visible at once.

Name: ______________________   Business: ______________________   Date: ______________

Scroll the table sideways to see every column.

Cross out or rewrite any heading that does not fit your business. From the guide “AI Chatbot vs Customer-Support Assistant”, www.gullysystem.com/blog/ai-chatbot-vs-customer-support-assistant