Worksheet

Order trace sheet

A one-page table follows one order, with rows for the stages after payment: signature check, order paid, stock update, invoice, email, message and courier push. Columns: start time, end time, seconds taken, external or internal, blocks the page yes or no, and the decision to keep, queue or drop.

Name: ______________________   Business: ______________________   Date: ______________

Scroll the table sideways to see every column.

Cross out or rewrite any heading that does not fit your business. From the guide “Checkout hangs after payment: finding the slow step”, www.gullysystem.com/blog/checkout-hangs-after-payment-finding-the-slow-step