Worksheet

App return-reason scorecard

The scorecard is a single worksheet with five rows: repeat order, booking, live status, balance and record, each scored for how well the app serves it today. Columns record how many customers used it last month, what blocks it and who on the team owns the fix. A bottom box names the first build.

Name: ______________________   Business: ______________________   Date: ______________

Scroll the table sideways to see every column.

Cross out or rewrite any heading that does not fit your business. From the guide “Customers installed our app but never open it again”, www.gullysystem.com/blog/customers-installed-our-app-but-never-open-it-again