Worksheet

Failed payment triage sheet

One page lists every decline code your gateway returns, a row for each. Columns hold the cause group, retry or no retry, days between attempts, the reminder template to send, the grace period and the access step reached. A second block lists override owners and the audit note required.

Name: ______________________   Business: ______________________   Date: ______________

Scroll the table sideways to see every column.

Cross out or rewrite any heading that does not fit your business. From the guide “Failed subscription payments: causes and a dunning plan”, www.gullysystem.com/blog/failed-subscription-payments-causes-and-a-dunning-plan