Worksheet

Order-to-delivery event map

A map of every order state from placement to delivery or return. It shows which system owns each transition, what automated action fires, and what customer notification is tied to it. A proposed automation build can be checked against every real path an order can take, including the branches.

Name: ______________________   Business: ______________________   Date: ______________

Scroll the table sideways to see every column.

Cross out or rewrite any heading that does not fit your business. From the guide “How to Automate Order, Inventory and Shipping Updates”, www.gullysystem.com/blog/how-to-automate-order-inventory-and-shipping-updates