Worksheet

Gap register with example entries

A working register template with columns for the gap description, the user group affected, frequency, evidence source, root cause, business impact and priority. Evidence source means an interview, a log or a ticket, and root cause means a real gap, a configuration issue or a training issue. Two or three worked examples come pre-filled.

Name: ______________________   Business: ______________________   Date: ______________

Scroll the table sideways to see every column.

Cross out or rewrite any heading that does not fit your business. From the guide “How to Identify Gaps in Your Existing Business Software”, www.gullysystem.com/blog/how-to-identify-gaps-in-your-existing-business-software