Worksheet
Bot question register
A sheet listing each customer question, how often it comes, the data source for the answer and whether the bot or a person takes it. Add the escalation trigger for every row a person handles. The register becomes the specification for the flows.
Name: ______________________ Business: ______________________ Date: ______________
| Item | Who owns it | Where it is kept today | What is missing |
|---|---|---|---|
Cross out or rewrite any heading that does not fit your business. From the guide “How to Plan a WhatsApp Chatbot That Hands Over to Staff”, www.gullysystem.com/blog/how-to-plan-a-whatsapp-chatbot-that-hands-over-to-staff