Worksheet
Annotated mobile checkout journey
A screen-by-screen walkthrough of a typical mobile checkout covering cart, address, payment and confirmation, with each screen annotated by Baymard’s friction points.
Name: ______________________ Business: ______________________ Date: ______________
Scroll the table sideways to see every column.
| Item | Who owns it | Where it is kept today | What is missing |
|---|---|---|---|
Cross out or rewrite any heading that does not fit your business. From the guide “How to Reduce Mobile Checkout Abandonment”, www.gullysystem.com/blog/how-to-reduce-mobile-checkout-abandonment