Worksheet

Pilot payment runbook

A one-page runbook with three blocks. The first lists the chosen route and the provider account owner, and the second is the ledger layout with its seven columns and a Friday matching tick box. The third holds scripts for a failed payment, an expired link, a duplicate charge and a refund request, each with a response time.

Name: ______________________   Business: ______________________   Date: ______________

Scroll the table sideways to see every column.

Cross out or rewrite any heading that does not fit your business. From the guide “How to take real payments in an MVP without a billing system”, www.gullysystem.com/blog/how-to-take-real-payments-in-an-mvp-without-a-billing-system