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Worksheet

Message-to-record workflow

A flow showing the point in a WhatsApp conversation where a message stops being chat and becomes a record, such as an order, an approval or a finished job. It marks where to log it. A one-line rule closes it.

Name: ______________________   Business: ______________________   Date: ______________

Scroll the table sideways to see every column.

ItemWho owns itWhere it is kept todayWhat is missing

Cross out or rewrite any heading that does not fit your business. From the guide “Is WhatsApp Becoming Your Unofficial Business Software?”, www.gullysystem.com/blog/is-whatsapp-becoming-your-unofficial-business-software