Worksheet

Helpdesk priority and target card

Pin this card beside the front desk. Four table rows cover Urgent, High, Normal and Low, with columns for the plain-word definition, a real example from your office, both targets and who gets told. Below it, a box lists the ticket fields that every reporter should quote when phoning or emailing in a fault, from asset tag to error text.

Name: ______________________   Business: ______________________   Date: ______________

Scroll the table sideways to see every column.

Cross out or rewrite any heading that does not fit your business. From the guide “IT helpdesk explained: tickets, priorities and response targets”, www.gullysystem.com/blog/it-helpdesk-explained-tickets-priorities-and-response-targets