Worksheet

Shared inbox health check

A single sheet, one row per day of last week. Columns record messages received, messages with a named owner, replies sent late, threads where two people answered and issues still open at close of day. A totals row and a short switch-or-stay note sit at the bottom.

Name: ______________________   Business: ______________________   Date: ______________

Scroll the table sideways to see every column.

Cross out or rewrite any heading that does not fit your business. From the guide “Shared inbox or ticket system: when a support team should switch”, www.gullysystem.com/blog/shared-inbox-or-ticket-system-when-a-support-team-should-switch