Worksheet

Go live week support log

Printable and shared sheet. The first block is a day by day roster showing where each helper stands. The second is a stumble log with time, person, task, screen, tag and fix status. The third is an evening fix list with owner, change made and announcement sent.

Name: ______________________   Business: ______________________   Date: ______________

Scroll the table sideways to see every column.

Cross out or rewrite any heading that does not fit your business. From the guide “Support plan for go live week: what floor staff do each day”, www.gullysystem.com/blog/support-plan-for-go-live-week-what-floor-staff-do-each-day