Worksheet

Operator console screen checklist

Each row is one console screen. Columns hold the ticket type it replaces, the role allowed to use it, whether it writes data, the audit log fields recorded and a priority from one to three. Five pre-filled rows cover the account list, usage panel, plan change, credit note and support view, so a team can start by editing rather than writing.

Name: ______________________   Business: ______________________   Date: ______________

Scroll the table sideways to see every column.

Cross out or rewrite any heading that does not fit your business. From the guide “What a SaaS operator console should let your team do”, www.gullysystem.com/blog/what-a-saas-operator-console-should-let-your-team-do