Worksheet

Post-launch responsibility matrix

A RACI-style matrix lists five post-launch areas: bug triage, monitoring, backups, access administration and enhancement requests, each set against who is responsible during warranty and who afterwards. Nothing stays unassigned by default. Fill every cell before go-live.

Name: ______________________   Business: ______________________   Date: ______________

Scroll the table sideways to see every column.

Cross out or rewrite any heading that does not fit your business. From the guide “What Happens After Custom Software Goes Live?”, www.gullysystem.com/blog/what-happens-after-custom-software-goes-live