Worksheet

Patient journey map sheet

One page, five columns: registration, visit, test, charge and recall. Rows list the fields captured at each stage, who enters them, where they are stored today and the link to the stage before. A bottom strip holds the recall rule: the reason, the interval and the person who makes the call.

Name: ______________________   Business: ______________________   Date: ______________

Scroll the table sideways to see every column.

Cross out or rewrite any heading that does not fit your business. From the guide “What Is a Patient Journey Record and Why Specialties Need One”, www.gullysystem.com/blog/what-is-a-patient-journey-record-and-why-specialties-need-one