Worksheet

OPD role map

A table with one row per task in a session, from registration to day-end cash, and columns for desk, doctor, lab, pharmacy and accounts. Mark who does each task and who checks it. Tasks with two owners, or none, are where the morning goes wrong.

Name: ______________________   Business: ______________________   Date: ______________

Cross out or rewrite any heading that does not fit your business. From the guide “Who Does What in a Clinic OPD: Front Desk, Doctor, Lab and Accounts”, www.gullysystem.com/blog/who-does-what-in-a-clinic-opd