Worksheet

Front desk registration timing sheet

Print this sheet and time registrations at peak hours. Its columns record visit type, seconds to token, fields typed, screens opened and the cause of any wait, such as a printer jam or a search that found nobody. A summary block at the foot lists the three slowest steps, the setting that could remove each one and a named owner for the change.

Name: ______________________   Business: ______________________   Date: ______________

Scroll the table sideways to see every column.

Cross out or rewrite any heading that does not fit your business. From the guide “Why clinic software slows the front desk at the busiest hour”, www.gullysystem.com/blog/why-clinic-software-slows-the-front-desk-at-the-busiest-hour