Worksheet

Adoption barrier matrix

A grid mapping each observed symptom, such as a workaround, a skipped step or a repeated support question, to its likely cause of usability, training or incentive. Fill it in during observation.

Name: ______________________   Business: ______________________   Date: ______________

Scroll the table sideways to see every column.

Cross out or rewrite any heading that does not fit your business. From the guide “Why Employees Reject Newly Implemented Software”, www.gullysystem.com/blog/why-employees-reject-newly-implemented-software