Worksheet
Paper-versus-app walkthrough sheet
An observation form for one shift. Rows list the five most frequent entries. Columns hold taps in the app, seconds on paper, fields staff could not answer, the workaround used and the named owner of the fix. A closing box records the date the paper register is retired.
Name: ______________________ Business: ______________________ Date: ______________
Scroll the table sideways to see every column.
| Item | Taps in the app | Seconds on paper | Fields staff could not answer | Workaround used | Named owner of the fix |
|---|---|---|---|---|---|
Cross out or rewrite any heading that does not fit your business. From the guide “Why staff go back to the paper register after an app launch”, www.gullysystem.com/blog/why-staff-go-back-to-the-paper-register-after-an-app-launch