Requirements checklist
What to ask for when choosing software for amusement parks.
A checklist built from how amusement parks work, to print or save as a PDF and bring to any supplier meeting.
What the software should cover
Tick each one that matters to your business.
- Gate ticketing and wristbands
- Season passes and renewals
- Ride opening and operating log
- Ride maintenance and inspections
- School and group bookings
- Outlets and merchandise stock
- Guest incidents and lost children
Roles that need their own access
Who logs in, and what each person may see or change.
- For park owners and general managers
- For ride supervisors and operators
- For engineers and maintenance
- For ticketing and the cashier
- For guest services
Reports to ask for
Ask to see each one with your own sample data.
- Attendance by gate, ticket type and hour
- Ride downtime, causes and parts used, by ride
- Opening checks completed and missed, by supervisor
- Season pass renewals due and passes in use
- Outlet sales and stock below reorder
- Group bookings, deposits and balances due
- Incident and complaint log by ride and month
Systems it may need to connect to
Note which ones you already run.
- Wristband and barcode readers
- Payment gateway and card terminals
- WhatsApp, SMS and email
- Online ticket page
- Accounting export
Questions for any vendor
Put these to every supplier you are comparing.
- Does it keep safety inspection records for every ride?
- Can one wristband carry tickets and a prepaid balance?
- How do we handle a ride that stops mid-day?
- Can groups from schools book and pay a deposit?
- Does it work for seasonal parks?
- Will gate lanes keep working if the internet drops?
- Can we move our current pass holders across?
- Who owns the guest and ride records?
- What goes into the quote for a park?
- How long until the park can open lanes on it?
- What should the park prepare ahead of the build?
Where the work usually breaks today
Circle the ones you recognise. They set the order of the project.
- Opening checks sit on loose sheets
- Breakdowns are told but not tracked
- Gate counts and sales do not agree
- Season pass holders are hard to verify
- Rosters ignore ride requirements
Prefer to talk it through? See the amusement parks page.