Requirements checklist
What to ask for when choosing software for casinos.
A checklist built from how casinos work, to print or save as a PDF and bring to any supplier meeting.
What the software should cover
Tick each one that matters to your business.
- Player accounts and visits
- Comps and offers
- Cage transactions and floats
- Shift and gaming day reports
- Compliance file and approvals
- Staff rosters and floor roles
- Hospitality and events
Roles that need their own access
Who logs in, and what each person may see or change.
- For general managers and owners
- For hosts and marketing
- For the cage and cashiers
- For compliance and audit
- For floor supervisors
Reports to ask for
Ask to see each one with your own sample data.
- Daily takings by area
- Comps issued by department and approver
- Cage variances by shift and cashier
- Players by tier and last visit
- Large transactions awaiting review
- Staff licences due to expire
- Campaign response by tier
Systems it may need to connect to
Note which ones you already run.
- Machine and table accounting feeds
- Hotel and restaurant point of sale
- Accounting export
- Email and SMS
- Identity document scanners
Questions for any vendor
Put these to every supplier you are comparing.
- Does it run the gaming machines?
- Who can see a player’s identity documents?
- How are comps controlled?
- Can it help with regulator reports?
- What does the cage see at shift end?
- Can we link the hotel and restaurant?
- Can existing player lists be moved over?
- Does it support several properties?
- Who owns the records?
Where the work usually breaks today
Circle the ones you recognise. They set the order of the project.
- Player records sit in several places
- Comps are given without a common rule
- Cash movements are recorded late
- Large transactions need a file
- Shift reports are rebuilt each morning
Prefer to talk it through? See the casinos page.