Requirements checklist
What to ask for when choosing software for computer repair shops.
A checklist built from how computer repair shops work, to print or save as a PDF and bring to any supplier meeting.
What the software should cover
Tick each one that matters to your business.
- Device intake and condition check
- Diagnosis and repair quotes
- Parts stock and special orders
- Bench queue and technician notes
- Data backup and handover record
- Status messages to customers
- Repair warranty and returns
Roles that need their own access
Who logs in, and what each person may see or change.
- For owners
- For counter staff
- For technicians
- For buyers and stock keepers
- For business account managers
Reports to ask for
Ask to see each one with your own sample data.
- Devices on the bench by technician and age
- Quotes sent, approved, declined and lapsed
- Parts used per ticket and parts cost against billed
- Devices ready but not collected, oldest first
- Repeat faults inside warranty by part and technician
- Backup and reimage records by ticket
- Unpaid pickups by customer
Systems it may need to connect to
Note which ones you already run.
- SMS
- WhatsApp and other messaging
- Barcode and tag printers
- Card payment terminal
- Supplier price lists
- Accounting export
Questions for any vendor
Put these to every supplier you are comparing.
- Does each device get its own ticket number?
- Can a customer approve a quote by message?
- How is data backup recorded?
- Is a part order linked to a device?
- Does a technician see only their own devices?
- Does it track repair warranty?
- Can we take card payments at pickup?
- What about devices nobody collects?
- How do we see what it would cost?
- Can the records be exported?
Where the work usually breaks today
Circle the ones you recognise. They set the order of the project.
- Devices lose their paperwork
- Customer approval is not on record
- Data backups are assumed
- Parts wait unnoticed
- Warranty on a repair is hard to prove
Prefer to talk it through? See the computer repair shops page.