Requirements checklist
What to ask for when choosing software for health insurance agents.
A checklist built from how health insurance agents work, to print or save as a PDF and bring to any supplier meeting.
What the software should cover
Tick each one that matters to your business.
- Leads, referrals and follow-up
- Families, members and plans
- Plan comparison and quotations
- Policy register and renewals
- Claims assistance tracker
- Documents and proposals
- Commission and premium records
Roles that need their own access
Who logs in, and what each person may see or change.
- For agency owners
- For advisors
- For claims and service staff
- For the back office
- For employer group contacts
Reports to ask for
Ask to see each one with your own sample data.
- Renewals due by month, advisor and insurer
- Policies lapsed or in grace period
- Claims open by status and age
- Premium collected by insurer and plan
- Commission due and received by insurer
- Leads by source and stage
- Households with a single policy or low cover
Systems it may need to connect to
Note which ones you already run.
- SMS
- WhatsApp or other messaging
- Calendar
- Payment gateway
- Spreadsheet import
Questions for any vendor
Put these to every supplier you are comparing.
- Can one record hold a family with several insurers?
- Can it remind clients before renewal?
- Does it help with claims?
- Are plans from different insurers comparable?
- Does it connect to insurer portals?
- Are commission statements matched?
- Can employer group policies be held?
- Can client records be moved in from a spreadsheet?
- Who owns the data?
- What does it cost?
Where the work usually breaks today
Circle the ones you recognise. They set the order of the project.
- Renewal dates live in a diary
- Family cover is split across files
- Claim papers are chased by chat
- Quotations are rebuilt every time
- Commission is hard to match
Prefer to talk it through? See the health insurance agents page.