Requirements checklist
What to ask for when choosing software for insurance brokers.
A checklist built from how insurance brokers work, to print or save as a PDF and bring to any supplier meeting.
What the software should cover
Tick each one that matters to your business.
- Client files and risk details
- Quotes and comparison
- Policies and endorsements
- Renewals and reminders
- Claims tracking
- Brokerage and producer shares
Roles that need their own access
Who logs in, and what each person may see or change.
- For brokerage owners
- For account handlers
- For producers and referrers
- For claims staff
- For finance
Reports to ask for
Ask to see each one with your own sample data.
- Renewals due by month, class and handler
- Quotes requested and placed by underwriter
- Policies in force by client and class of cover
- Open claims by insurer, adjuster and age
- Premium written by class and producer
- Brokerage received against brokerage expected
- Client balances and amounts due to insurers
Systems it may need to connect to
Note which ones you already run.
- SMS
- WhatsApp and other messaging
- Insurer statement import
- Accounting software export
- Spreadsheet import
Questions for any vendor
Put these to every supplier you are comparing.
- Does it connect directly to insurer systems?
- How do we compare quotes from different insurers?
- Can one client hold policies with several insurers?
- How are renewals tracked?
- Can claims be followed through to settlement?
- Can we pay sub-brokers a share of brokerage?
- Does it handle premium held on behalf of clients?
- Can client files be brought across from our spreadsheets?
- Who owns the client data?
- How is the cost decided?
Where the work usually breaks today
Circle the ones you recognise. They set the order of the project.
- Cover is split across insurers
- Quotes arrive in different formats
- Renewals rely on memory
- Claims run through email threads
- Brokerage is matched by hand
Prefer to talk it through? See the insurance brokers page.