Private Knowledge Assistants for Employees
A private knowledge assistant answers employee questions from your own material, such as warranty terms, rate slabs and leave rules. Every reply shows its source, and a question your content does not cover goes unanswered.
Questions staff ask repeatedly
- Which discount slab applies to this dealer category
- What the warranty covers on a part replaced under a previous job
- The documents a new customer must submit before dispatch
- How an exception approved last quarter was actually worded
- Which form goes with a transfer, and who signs it
Why it refuses instead of guessing
An assistant that answers everything is a risk in a business, because staff cannot tell an invented answer from a correct one. This assistant replies only from retrieved passages and cites them. A question your documents do not cover gets a plain statement to that effect, and the name of who to ask. That refusal is what makes the other answers usable.
What must exist first
Written content, held in one version. Where the rate list sits in someone’s mail and the procedure is remembered rather than written, there is nothing to answer from. That gap is worth knowing about. Part of the early work can be writing down what was never documented.
Frequently asked questions
How is a knowledge assistant different from company search?
Search hands you the document and you read it. An assistant gives the answer in a sentence with the source shown. The assistant suits quick recurring questions, and search is safer where exact wording matters.
Is our content sent outside the company?
It depends on the setup you choose, and the decision is yours. Models can run on your own infrastructure for full containment, or through a provider account in your name with retention disabled.
Who keeps the content current?
Your team, and that decides whether this lasts. A named owner per document set, with re-indexing on a schedule, stops a superseded circular from being quoted back to a customer.
Can different departments see different answers?
Yes. Content is grouped and each role sees only its own group, so an assistant used on the sales floor does not answer from HR files or costing sheets.
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