Employee and Private Knowledge Assistants
An internal-only assistant your staff can ask in plain language, answering only from your own manuals, policies and internal notes with the source document shown, and never exposed outside your organisation.
What This Is
This is a private assistant for your own staff — not customers. It answers from your internal documents only, names the source on every reply, and stays inside your organisation, unlike a customer-facing bot.
Typical Questions It Answers
HR Policy and Leave Rules
Staff get an immediate, sourced answer instead of interrupting HR for the same question.
Internal Product or Technical Specifications
Detail buried in manuals becomes answerable without hunting through a shared drive.
Standard Operating Procedures
Step-by-step procedures answered in plain language, with the actual SOP cited.
Past Decisions and Internal Circulars
Decisions made and circulated months ago remain findable instead of living only in someone's memory.
What Keeps It Private and Trustworthy
- Runs on your own document set only — nothing is sent to public search or a general model's training.
- Access can be limited by role or department, so not every staff member sees every document.
- The source document is named on every answer, so it can be checked in seconds.
- Your own staff update the content — no waiting on us to edit an answer.
Getting One Running
Document Collection and Ownership Mapping
Gathering the documents involved and agreeing who owns keeping each one current.
Access Level Design by Role
Deciding which departments or roles can see which content.
Prototype Testing With Real Staff Questions
Testing against the actual questions staff ask, not hypothetical ones.
Rollout and Update Process
Training staff on use and agreeing how content updates flow through.
What Has to Exist First
If your policies and procedures are not written down anywhere yet, the assistant has nothing to answer from. That gap needs closing before this is worth building.
Frequently asked questions
How is this different from enterprise knowledge search?
This gives staff a direct, conversational answer built from your documents. Search returns a ranked list of the documents themselves for a person to open and read.
What drives the cost of a private knowledge assistant?
The number of document sets involved and how much access control by role or department is needed.
What drives the rollout timeline?
How organised your existing documents are and how many owners need to confirm which version is current.
Does this work with our existing intranet or shared drive?
Yes, it reads from the drives and document stores you already use rather than requiring a new content system.
Who owns the assistant and its content mapping?
You do — the assistant, its configuration and the document ownership map all stay yours.
What do you need to hand over to us?
The documents themselves and one owner per document set who can confirm which version is current.
Tell us what you need.
Send a short brief and one of our engineers will come back to you — usually the same day.
- No obligation
- We reply the same working day
- Your details stay private