Website and WhatsApp Chatbots
Customer-facing bots on your website and WhatsApp Business number that answer routine questions from your approved content, capture the enquiry into your CRM, and hand over to a person when asked or when unsure.
What These Bots Do
Visitors and customers ask about price, availability, timings and policies at every hour of the day. These bots answer from content you approve, log the enquiry, and pass the conversation to a staff member on request or whenever the question falls outside what they are confident answering.
Where They're Deployed
Website Chat Widget
A widget on your site answering visitor questions and capturing details before they leave.
WhatsApp Business Number
Answers and enquiry capture on the WhatsApp number your customers already message.
Facebook and Instagram Messaging
The same answering and handover logic extended to your social messaging inboxes, where you use them.
What Powers the Answers
- Grounded in your approved content — price lists, FAQs, policies — not open internet browsing.
- Escalates to a human agent on request or whenever confidence is low.
- Every captured enquiry is written into your CRM or spreadsheet as a proper record.
Setting One Up
Content and Scope Selection
Deciding which questions the bot answers and where it hands over.
Conversation Flow Design
Mapping how a visitor moves from a question to an answer or a handover.
WhatsApp Business API or Widget Connection
Connecting the bot to your existing number or embedding it on your site.
Testing Against Real Customer Phrasing
Checking the bot against how your customers actually write, not textbook phrasing.
When a Bot Won't Add Much
If your enquiry volume is already low and staff answer within minutes, a bot adds overhead without saving much time. This is for businesses fielding the same handful of questions repeatedly across the day.
Frequently asked questions
Can the bot reply in Hindi or other Indian languages?
Yes, it can be set up to detect and reply in the language a customer writes in, including common code-mixed phrasing.
What drives the cost of a website or WhatsApp bot?
How many distinct questions and content sources the bot must cover, and how many channels it needs to run on.
What drives a chatbot's build timeline?
How ready your content is to answer from — an organised price list and FAQ set moves faster than scattered material that needs collecting first.
Can this use our existing WhatsApp number?
Yes, an existing number can generally be moved onto the WhatsApp Business API that the bot runs on.
Who owns the bot and its content?
You do — the conversation flows, content mapping and captured enquiry data are yours.
What do you need to hand over before we start?
Approved content to answer from, and access to set up the WhatsApp Business API or embed the widget on your site.
Does the bot ever answer something incorrectly?
It is restricted to your approved content and designed to say it does not know rather than guess, with low-confidence cases handed to a person.
Tell us what you need.
Send a short brief and one of our engineers will come back to you — usually the same day.
- No obligation
- We reply the same working day
- Your details stay private