Transactional Email and SMS Integration
Email and SMS integration sends order confirmations, invoices, OTPs and reminders from your system when the event happens. Email suits documents people keep, and SMS reaches a person with no data.
What goes out without a person
Registration for SMS and email domains
Some countries require SMS templates and sender IDs to be registered, and promotional and transactional traffic may register separately. We prepare the numbers; your accountant answers the legal and tax questions for your countries. Email needs SPF, DKIM and DMARC records on your domain, or invoices may land in spam folders that nobody at your company ever opens. Set up early.
What this replaces
- Staff typing renewal and appointment reminders one number at a time
- OTPs sent from a route that is not registered
- Invoices emailed in an evening batch instead of when they are raised
Frequently asked questions
Does anything need registering before SMS starts?
Yes. Where your country requires it, registration of your entity, sender ID and templates has to be in place first. It takes time on your side, so it is started early.
Can one system send both email and SMS?
Yes, chosen by the event. A booking confirmation may go by email with the details and by SMS with the time, and you set the rule.
Can we keep our current provider?
Usually. Most SMS gateways and email services publish an API that can be used. If yours does not, that is stated during scoping.
What happens when a message fails?
The delivery report is written back onto the record. The failure is visible in your own system. It is not left in a provider dashboard.
Tell us what you need.
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