Worksheet

Service-ticket lifecycle diagram

A diagram traces one job from customer request through technician assignment, on-site evidence capture and closure, then forward to the invoice or a linked repeat visit. Adapt it to your trade.

Name: ______________________   Business: ______________________   Date: ______________

Scroll the table sideways to see every column.

Cross out or rewrite any heading that does not fit your business. From the guide “Field-Service Management Software for Service Businesses”, www.gullysystem.com/blog/field-service-management-software-for-service-businesses