Worksheet

Complaint file checklist

This checklist has five stages: intake, lookup, reportability, investigation and closure. Each stage has tick boxes, a name field and a date field. The intake block lists the device and lot fields. The closure block holds customer reply sent, action verified and trend review noted.

Name: ______________________   Business: ______________________   Date: ______________

Scroll the table sideways to see every column.

Cross out or rewrite any heading that does not fit your business. From the guide “How to handle a customer complaint on a medical device”, www.gullysystem.com/blog/how-to-handle-a-customer-complaint-on-a-medical-device