Worksheet

Returns process map

A one page swimlane sheet with four lanes: customer, support, warehouse and finance. Rows run from request to restock, each with the decision rule, the owner, the system status and the ledger entry. A side table lists reason codes, window days and the A to D grade scale.

Name: ______________________   Business: ______________________   Date: ______________

Scroll the table sideways to see every column.

Cross out or rewrite any heading that does not fit your business. From the guide “Returns and refunds workflow from request to restock”, www.gullysystem.com/blog/returns-and-refunds-workflow-from-request-to-restock