Worksheet

MFA recovery request form and policy page

A one page template. The top block records who is locked out, their role and the reason for the request, with space for the date and the time it arrived. The middle block lists each identity check with a tick box and a column for the approver’s name and the channel used for the check. The bottom block covers the waiting period, the notices sent to the user and manager, and the audit log entry reference for the record.

Name: ______________________   Business: ______________________   Date: ______________

Scroll the table sideways to see every column.

Cross out or rewrite any heading that does not fit your business. From the guide “Staff locked out after a phone change: how MFA recovery should work”, www.gullysystem.com/blog/staff-locked-out-after-a-phone-change-how-mfa-recovery-should-work