Requirements checklist
What to ask for when choosing software for addiction treatment centres.
A checklist built from how addiction treatment centres work, to print or save as a PDF and bring to any supplier meeting.
What the software should cover
Tick each one that matters to your business.
- Enquiry, admission and consent
- Beds, rooms and occupancy
- Daily programme and attendance
- Medication rounds and observations
- Family contact and visitor log
- Deposits, packages and billing
- Discharge and aftercare follow up
Roles that need their own access
Who logs in, and what each person may see or change.
- For the centre manager
- For counsellors
- For nurses and the medical officer
- For admissions and accounts
Reports to ask for
Ask to see each one with your own sample data.
- Occupancy by ward and day
- Admissions and enquiry outcomes by referrer
- Programme attendance by resident
- Medication rounds given, refused or missed
- Balances, deposits and pending authorisations
- Visitors, calls and returned curfews logged
- Aftercare contacts due and completed
Systems it may need to connect to
Note which ones you already run.
- SMS
- WhatsApp or other messaging
- Card and online payments
- Accounting export
- Biometric or card access at the gate
Questions for any vendor
Put these to every supplier you are comparing.
- Is it for residential or outpatient centres?
- What protects confidential information?
- Can it record medication rounds?
- Where is programme attendance recorded?
- Can deposits and instalments be tracked?
- What happens after discharge?
- Can our resident registers be brought in?
- Who owns the data?
- What decides the cost?
- Is it needed for a very small centre?
Where the work usually breaks today
Circle the ones you recognise. They set the order of the project.
- Admission, bed and billing records are apart
- Medication rounds rely on paper charts
- Daily programmes are not recorded against people
- Family contact and visitors are untracked
- Aftercare contact fades
Prefer to talk it through? See the addiction treatment centres page.