Requirements checklist
What to ask for when choosing software for airport cab operators.
A checklist built from how airport cab operators work, to print or save as a PDF and bring to any supplier meeting.
What the software should cover
Tick each one that matters to your business.
- Counter coupons and zone fares
- Flight-linked pre-bookings
- Holding lot queue
- Trip sheets and meter checks
- Driver cash settlement
- Corporate and hotel accounts
- Permits, fitness and insurance dates
Roles that need their own access
Who logs in, and what each person may see or change.
- For owners
- For counter staff
- For the call desk
- For queue marshals
- For drivers
Reports to ask for
Ask to see each one with your own sample data.
- Trips by zone, vehicle class and hour of day
- Coupons sold against coupons redeemed, by counter
- Cash settlement gaps by driver and shift
- Holding lot waiting time by cab
- Corporate statements issued and outstanding by account
- Empty running distance and fuel by cab
- Permit, fitness and insurance renewals due this month
Systems it may need to connect to
Note which ones you already run.
- SMS
- Payment gateway
- Flight information feed
- Accounting export
Questions for any vendor
Put these to every supplier you are comparing.
- Can it sell prepaid coupons at the counter?
- Does it need a flight data subscription?
- How does the holding lot queue work?
- Can owner-drivers and salaried drivers be mixed?
- Can we bill hotels and travel desks monthly?
- How are lost items and complaints recorded?
- Can drivers use it on a basic phone?
- Does it track the live position of each cab?
- How does pricing work for a cab fleet?
- What happens to our old trip and coupon files?
Where the work usually breaks today
Circle the ones you recognise. They set the order of the project.
- Flight delays break the pickup plan
- Coupons and cash do not tie to trips
- The holding lot order is kept on paper
- Fare zones are applied from memory
- Compliance dates sit in separate files
Prefer to talk it through? See the airport cab operators page.