Requirements checklist
What to ask for when choosing software for general insurance agents.
A checklist built from how general insurance agents work, to print or save as a PDF and bring to any supplier meeting.
What the software should cover
Tick each one that matters to your business.
- Renewal calendar across insurers
- Quote comparison sheet
- Policy and endorsement record
- Claim tracker
- Payout reconciliation
- Policy and identity document vault
Roles that need their own access
Who logs in, and what each person may see or change.
- For the agency owner
- For policy servicing staff
- For renewal and sales staff
- For claims staff
- For the accountant
Reports to ask for
Ask to see each one with your own sample data.
- Renewals due by date, line of cover and insurer
- Lapsed policies and clients not yet renewed
- Open claims by stage and age
- Premium collected and payable to each insurer
- Brokerage due, received and short paid
- Policies by insurer and line of cover
Systems it may need to connect to
Note which ones you already run.
- SMS
- Bank transfer and payment gateway
- Accounting export (quoted separately)
Questions for any vendor
Put these to every supplier you are comparing.
- Is this an insurance CRM for agents?
- Is this for general insurance only, and can we add a line of cover?
- Does it connect to insurer portals?
- Can sub-agents or point of sale persons log in and see only their own clients?
- Can it remind clients about renewals?
- Can we track a claim from start to finish?
- Does it check brokerage against insurer statements?
- Does anything go into our accounting software?
- Who owns the client information held here?
- What does it cost?
- How soon will the agency work from it?
- What does the agency need to hand over?
Where the work usually breaks today
Circle the ones you recognise. They set the order of the project.
- Renewals slip past expiry
- Quotes take too long to compare
- Endorsements are forgotten at renewal
- Claim follow-ups have no owner
- Payouts do not match what was sold
Prefer to talk it through? See the general insurance agents page.