Requirements checklist
What to ask for when choosing software for loan agents and DSAs.
A checklist built from how loan agents and DSAs work, to print or save as a PDF and bring to any supplier meeting.
What the software should cover
Tick each one that matters to your business.
- Lead and file register
- Document checklist by loan type
- Stage tracker with client updates
- Sanction and disbursal register
- Payout calculation and invoicing
- Connector commission ledger
Roles that need their own access
Who logs in, and what each person may see or change.
- For owners and directors
- For loan officers
- For field collectors
- For accountants
Reports to ask for
Ask to see each one with your own sample data.
- Demand versus collection for the day, week or month, by collector and by branch
- Overdue ageing by bucket, with the borrower list behind each figure
- Disbursements by product, officer and month
- Group-wise outstanding and member-wise repayment history
- Applications pending sanction and the documents each one is missing
- Commission earned on recoveries, worked out from actual receipts
- Loans closing this month and collateral due for release
Systems it may need to connect to
Note which ones you already run.
- Accounting export
- SMS
- Payment links and gateways
Questions for any vendor
Put these to every supplier you are comparing.
- Does it handle group loans?
- Can we keep our accounting package?
- Is there an app for field collectors?
- Can it monitor accounts after disbursement, and what happens past 90 days?
- Can instalments be collected by automatic bank debit?
- Do credit unions and co-operatives get deposits and share capital?
- How is our existing loan book moved from Excel?
- Is it core lending software for a finance company, and does it make us compliant?
- Who owns the loan data?
- What does it cost?
- How long before agents collect through the app?
- What loan data must be at hand?
Where the work usually breaks today
Circle the ones you recognise. They set the order of the project.
- Documents arrive in pieces on WhatsApp
- File status is known only to one executive
- Lender payouts are not checked properly
- Connectors ask what they are owed
Prefer to talk it through? See the loan agents and DSAs page.