Patient Feedback and Review Management
The module sends patients a short message after a visit and records the replies against that visit. Ratings and complaints are read by department and doctor, and each follow-up is recorded.
Asked after the visit
A short message goes out the day after the visit. It has a few questions and not a long form, because long forms are seldom filled in.
Read by department
What it does not do
It does not stop a public review. A patient who has waited may post one whatever the hospital does. What the hospital gets is the message a day earlier, directly, while a call from the administrator still matters to the family.
Frequently asked questions
Do patients actually answer?
Some do. A short message draws more replies than a form, though not everyone answers. Replies tend to come from patients with something to say.
Can we see feedback by doctor?
Yes, and it should be read with care. A doctor who takes difficult cases will not score like one who does not, so a number alone is a poor basis for judging a person.
Does it send patients to Google?
No. The module collects what patients tell the hospital directly. Asking a satisfied patient to write publicly is done by the front desk in person, if at all.
Is feedback tied to the patient record?
It is recorded against the visit. Who can read it is set by role, since a comment about a doctor does not need to be open to the whole front desk.
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