Tenant Messaging for PG Operators
Communication tools send notices, rent reminders and confirmations to tenants by WhatsApp, SMS or email from the PG system. Each message sent is recorded against the tenant.
Messages sent from the tenant records
The recipient list is the tenant list. A tenant who joined last week is already on it.
WhatsApp, SMS or email
The channel follows what your tenants read. Student PGs mostly use WhatsApp. A working women’s PG may hold a parent’s email address for the person who pays the rent. Contact details are kept per tenant and can be updated.
One-way sending
Messages go out from the system. Replies arrive on your phone as before, and the module has no inbox for staff to work through. Desk conversation is unchanged.
Frequently asked questions
Do we need a WhatsApp Business account?
Yes, for messages sent from the system. It is set up with you during implementation, and SMS can be used first if you prefer.
Can we message only the tenants with dues?
Yes. The pending list works as the send list, and it shrinks as payments are marked, so tenants who have paid are not reminded.
Can parents receive messages instead of tenants?
Yes, where the parent’s number is held on the tenant’s record. Which number is used for reminders is your choice.
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