Tenant Feedback and Complaint Records
Feedback management collects what tenants say about food, rooms and staff, and keeps it against the person and the property. Repeated complaints show up by building and by month.
How feedback is recorded
Exit conversation
The reason for leaving is recorded when notice is given: rent, food, a job move or something else. Over time the record shows which reasons repeat.
Separate from public reviews
The module does not post to Google, Justdial or property sites, and it does not reply on your behalf. It holds what tenants told you while they were still living in the PG. Nothing is published.
Frequently asked questions
Will tenants answer a feedback form?
It depends on the tenant. Keep it to three or four questions and send it once, and the answers that arrive are usually enough to show a pattern.
Can feedback be anonymous?
No. Feedback is stored against the tenant’s record, and in a small building the sender is usually known anyway. Verbal complaints to the warden are entered the same way.
Can we see complaints by property?
Yes. The same complaint from one building and not another usually points to one geyser, one cook or one watchman.
Should we ask about food every month?
It depends on your kitchen and your tenants. Once a quarter is a common interval, since frequent forms lose meaning.
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