Repair Requests and Housekeeping Tasks for PGs
Maintenance management logs a tenant’s repair request against the room, assigns it to a staff member or vendor, and closes it with a note. Open requests stay visible with their age.
A complaint with an owner
Repeat faults by room
Three complaints from one bathroom in a quarter form a pattern. Read together, the history can point to the pipe and not the tap. It also shows what earlier repairs cost you.
Housekeeping on the same list
Cleaning work is assigned like a repair, to a named person for a given day. Staff do not rely on who was told what.
The repair itself
The software does not fix a tap. It holds who asked, who was told and what was done, and it keeps the request visible while it is open. Whether a vendor answers the phone is between you and the vendor.
Frequently asked questions
Can tenants raise a complaint themselves?
Yes, from a phone. Where a PG prefers requests to come through the warden, he logs them at the desk and the record is the same.
Can we give work to an outside vendor?
Yes. A request can go to a staff member or to the plumber or electrician you call in, and it stays open against the room either way.
Does it tell us what the repair cost?
Only what you enter on the request. It is a maintenance record and not a purchase system, so the shop bill is still kept by you.
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