Loyalty Points and Rewards for Spa Clients
Points are awarded for visits, purchases and referrals, and redeemed for a discount or a free service. The owner sets the rules once, and the balance sits on the client profile.
How points are earned
Points build up from three kinds of activity that the system already holds on the client record, so nobody keeps a separate card or register. The rules for how many points each one earns are set by the owner.
How points are redeemed
A client can use points against a discount on the bill or toward a free service. The front desk sees the balance on the profile while the client is at the counter, and redemption is made at billing on the same invoice as the service. Reception does not need to look anywhere else.
Where it sits beside other offers
- Packages count visits. Points count activity across services and products.
- A membership with a standing discount can be held by a client who also earns points.
- Clients with a points balance can be picked as an audience for an offer.
- Clients who have stopped visiting can be reached over SMS, email or WhatsApp.
- The owner decides whether points and packages may be used on the same bill.
What the owner decides
The software records and applies the rules it is given, but it does not decide whether a reward is worth giving. The points per visit, the value of a point and the rewards on offer are agreed during set-up. Rule changes afterwards are made by our team.
Frequently asked questions
Can points be earned on retail purchases as well as services?
Yes, where the owner’s rules say so. Points for products and services are set during implementation along with the rest of the rules.
Where does a client’s balance show?
On the client profile. Reception sees it when the client arrives and again at billing, so redemption happens on the invoice.
How is this different from a prepaid package?
A package is sold for a set number of visits. Points are earned from visits, purchases and referrals, and redeemed as a discount or a free service.
Can a client with points be sent an offer?
Yes. Offers go over SMS, email or WhatsApp to an audience drawn from the client records, including regulars and clients who have gone quiet.
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