Voice Bots for Routine Inbound Calls
A voice bot answers inbound calls and handles a defined set of requests, such as a booking or an order status check. Anything else is transferred to a person along with what the caller has said.
Calls worth automating
- Appointment booking, confirmation and cancellation against your own calendar
- Order or consignment status by reference number
- Timings, address and directions, which take a share of the line
- Recording a complaint with a callback number, outside working hours
What decides whether it works
Call quality matters more than the model. A caller on a moving bus, a noisy shop floor or a poor line cuts recognition accuracy, and no tuning removes that. Accents and mixed language are handled reasonably well when tested against your own callers and not a demo script. We listen to a sample of your real calls before committing to anything.
Calls that should stay with a person
An angry customer, a medical question, or any call where a price or commitment is being negotiated should reach a person. The bot transfers these immediately. It does not attempt a reply. A wrong answer delivered confidently on a call is harder to undo than a wrong message on chat.
Frequently asked questions
Will a voice bot handle regional accents and mixed language?
Partly. It handles the phrasing it has been tested on. Numbers, names and addresses are the weak points, so those are confirmed back to the caller before anything is acted on.
Does this work with our existing phone system?
It depends on your provider. Cloud telephony numbers connect readily, and an old on-premise exchange may need a separate line or a gateway. This is checked before the work is scoped.
What happens if the caller asks for a person?
The call transfers straight away. That option is offered early in the conversation and not buried, because trapping a caller in a menu is what makes people dislike these systems.
Who owns the call flows and recordings?
You do, along with the telephony account. Recordings stay in your storage. What consent notice callers hear at the start of a call is a matter for your advisor.
Tell us what you need.
Share your requirements and one of our engineers will come back to you within one business day.
What happens after you share your requirements
- A senior engineer reads your answers. Nobody phones first.
- Within one business day you get a written note: what we understood, what we would start with, and the questions we still have.
- If it fits, a proposal follows with the order of work, what we need from you and what you receive at each step.
- No call is booked and nothing is paid until you have read the note. Your details stay with us.
Start with your requirements
Seven short steps that tell us what you need. A senior engineer reads them before anyone gets in touch.
Share your requirements