Custom software · Plumbing contractors

Build a plumbing system around the record you make before the tiles go on.

Most of your work is invisible within a week. Concealed lines, diverters and floor traps disappear behind plaster and tile within a fortnight of going in.

If something weeps two years later, the only argument you have is the record you made before it was covered. Usually that record is a photograph of a pressure gauge, sitting in a WhatsApp group under two hundred messages.

A plumbing system designed at GullySystem puts that proof first, and then carries the fittings, the stage bills, the snag list and the service calls that follow handover.

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Who this is for

Plumbing businesses we can build for.

Concealed work for builders and maintenance for apartment associations are two trades under one licence. Write the scope around the work you take on.

Plumbing contractors
Sanitary contractors
Building services contractors
Residential project plumbing firms
Commercial and hotel plumbing contractors
Industrial piping contractors
Apartment maintenance plumbing firms
Society and association service contractors
Water supply and distribution contractors
Drainage and sewerage contractors
Borewell and sump contractors
Overhead tank and pump installers
Water treatment plant contractors
Rainwater harvesting contractors
Sewage treatment plant operators
Sewer and drain cleaning services
Bathroom renovation specialists
Sanitaryware dealers with fitting teams
Plumbing AMC service providers
Multi-city plumbing contractors

What can be built

The modules, and what each one covers.

Nothing here is a fixed package. Each module is built, left out or changed to match how your organisation already works.

Quotation by points and metres

Bathrooms, points, running metres of pipe and fixture count, priced from this week’s dealer rate rather than last quarter’s.

Rate list by item and size
Points per bathroom and kitchen
Running metres of CPVC, UPVC and SWR
Fixture and fitting count
Tanks, pumps and valves
Labour rates by activity
Material supplied by you or by the client
Exclusions written plainly
Revisions with dates
Quotation to the builder or homeowner

Work orders and contracts

Client and project
Scope agreed
Contract value
Rate schedule attached
Payment stages
Retention terms
Defect liability period
Escalation and rate revision clauses
Site engineer on the client side
Signed documents on file

How a site is laid out

A hundred elbows should not vanish between two towers.

Project, tower and block
Floor
Flat or unit
Bathroom, kitchen and utility
Points per location
Stage reached at each location
Crew working there
Materials issued against it
Tests done
Photographs by location

Material planning

Requirement worked out from the drawing
Pipe sizes and lengths
Elbows, tees, couplings and unions
Valves and diverters
Floor traps and nahani traps
Solvent cement, tape and consumables
Fixtures and CP fittings
Quantity per floor
Buffer allowed
Planned against issued

Fittings issued to site

Elbows and tees are bought by the hundred, and nobody can say how many went to which tower.

Issue note per site and floor
Item, size and quantity
Person who received it
Return of unused material
Damaged and wasted material
Balance standing at each site
Transfer between sites
Godown stock
Material reconciliation at closure

Reconciliation only works if returns are recorded as carefully as issues. Most losses show up as a balance that was never sent back, not as a theft.

Buying material

Dealer and supplier master
Rates by brand and size
Purchase order
Credit terms with each dealer
Goods receipt at godown or site
Purchase invoice
Rate changes recorded by date
Supplier outstanding
Material cost against the quotation

First fix

Concealed lines going in while masonry is still running, and disappearing behind plaster soon after.

Floors ready for first fix
Chase cutting completed
Concealed line laid
Diverters and mixers fixed
Floor trap and drainage lines
Shaft and riser work
Photographs before covering
Crew and dates
Work completed per unit

Pressure test records

The one record everybody wants later, and the one nobody keeps properly.

Bathroom or location tested
Test pressure
Duration held
Gauge photograph
Date and time
Plumber who ran the test
Site engineer sign-off
Pass or fail
Retest after rectification
Test certificate for the builder

The record exists only if the supervisor takes the photograph at the site. The system can refuse to mark a location complete without it, which is usually the only discipline that works.

Second fix

Floors where tiling is finished
Sanitaryware installation
CP fittings and accessories
Wash basin and counter fixing
Health faucet and connections
Water meter fixing
Testing after installation
Unit-wise completion
Snags noticed during fixing

Client-supplied fixtures

A tap arrives chipped from the client’s own supplier, and your crew gets blamed at handover.

Item received from the client
Brand and model
Quantity
Photograph at receipt
Condition noted before anybody touches it
Missing parts recorded
Stored where
Issued for installation
Damage during installation recorded separately

Tanks, pumps and systems

Sump and overhead tank capacity
Pump make, model and rating
Booster and pressure pumps
Level controllers
Water meters
Filtration units
Rainwater harvesting arrangement
Commissioning record
Warranty documents from the manufacturer

Crews and daily labour

Mistris, helpers and a contract gang that changes between Monday and Thursday.

Crew and gang master
Plumbers, helpers and supervisors
Site allocation for the day
Attendance at the site
Labour contractor and rate
Daily wages and advances
Overtime
Skill and speciality
Tools issued
Labour cost per site

Measurement and stage bills

Bills follow the points and fixtures actually installed, not the ones in the original drawing.

Measurement sheet by location
Points and metres completed
Fixtures installed
Extra items outside the original scope
Rate applied from the contract
Running account bill
Client engineer certification
Deductions and retention
GST invoice
Bill against contract value

Payments and retention

Bills raised, and the amount certified by the client’s engineer
Payments received
Retention held by the client
Retention release date
Advance adjusted
Outstanding by project
Ageing beyond agreed terms
Follow-up record
Cash flow against upcoming wages

Snag list and handover

Walk-through
Snags listed by unit
Assigned to a crew
Rectified
Verified
Handover signed

Snag raised by client or engineer
Location and description
Photograph
Target date
Status
Repeat snags
Handover document with test records attached

Defect liability period

Period per project
Complaints received during the period
Attended within the agreed time
Cause established
Chargeable or covered work
Material replaced
Period expiry alerts
Retention release after expiry

What your defect liability covers is written into your contract, not into the software. The system applies the terms you agreed and keeps the evidence for the arguments.

Service calls

A leak in a third-floor bathroom at nine at night, and a flat owner who wants somebody now.

Complaint received and channel
Customer, building and flat
Problem described
Priority and promised visit time
Plumber assigned
Travel and reaching time
Work done
Material used from van stock
Visit charge and material charge
Payment collected on site
Reopened complaints

AMC contracts

For apartment associations, offices and factories that want somebody on call rather than somebody after a flood.

Contract scope and covered items
Buildings and units covered
Visit frequency
Visits due and visits done
Call-outs included in the contract
Items charged extra
Contract value and billing schedule
Renewal date and reminder
Response time agreed
Contract profitability

Preventive visits

Pump and motor servicing
Tank cleaning schedule
Drain and sewer line jetting
Valve and float checks
Water meter readings
Filter and cartridge replacement
Checklist per visit
Photographs and readings
Overdue schedules

The plumber’s phone

One bar of signal in a basement pump room, and a job that still needs recording.

Today’s sites and calls
Work assigned
Material received and used
Pressure test entry with gauge photograph
Photographs before and after
Customer signature
Payment collected
Expense entry
Attendance check-in
Notes for the office

Client and builder access

Progress by tower and floor
Units completed at each stage
Test records with photographs
Snag list and status
Bills raised and passed by the client
Material supplied by the client
Service complaints and closure
Documents and handover files

Tools and equipment

Pipe threading and cutting machines
Pressure testing pumps
Jetting and drain cleaning machines
Drilling equipment
Issued to which crew
Service and repair records
Hired equipment and rent
Lost or damaged items

What the contractor checks weekly

Sites running and stage reached
Units pending first and second fix
Tests not recorded
Material issued against planned
Labour cost by site
Bills raised and passed by the client
Retention held
Outstanding by client
Open service calls
AMC visits overdue
Project margin against quotation

Who logs in, and what they see

Contractor and partners
Project manager
Site supervisor
Plumber and crew
Store keeper
Purchase in-charge
Billing and accounts
Service coordinator
Builder or client engineer

Messages and alerts

Service call assigned to a plumber
Visit confirmation to the customer
Test completed at a location
Material required at a site
Bill raised to the client
Payment reminder
AMC visit due
AMC renewal reminder

Telling a client the plumber is on the way is a message that gets approved easily. A measurement sheet with quantities on it is not, so that goes out as a link to the record.

Integrations

Accounting software
Payment collection and UPI
WhatsApp and SMS providers
Dealer price lists
Payroll for wages
Cloud storage for drawings
Builder project management systems

A builder’s own project system rarely opens itself to a contractor’s software, so progress usually still goes across as a report rather than as data.

The journey

One connected workflow, end to end.

Every stage below can sit in one system, so nobody re-enters what the last stage already captured.

Enquiry
Site survey
Quotation by points
Work order
Material planning
First fix
Pressure test
Second fix
Snag list
Handover
Stage bill
Service call or AMC visit

Built in phases

You do not have to replace everything at once.

Each phase is usable on its own, so the system earns its place before the next part is built.

1
Sites and proof
Projects, floors, units, first and second fix stages and the pressure test record with its gauge photograph. This is the part that ends arguments.
2
Material and labour
Material planning, issue per site and floor, returns, purchase, crew allocation and the daily site report the office stops phoning for.
3
Billing and handover
Measurement sheets, stage bills, retention, snag lists, handover documents and the defect liability clock that starts after them.
4
Service and AMC
Complaint calls, plumber allocation, van stock, AMC contracts, preventive visits and the renewals that keep the service side alive.

How we work

How a build actually runs.

01
Understand
We chase one bathroom from first fix to second fix, asking for the proof at every step. Bring the WhatsApp photographs.
02
Map
Rate items, stages, material norms, test practice, billing terms, retention and the way your supervisors currently report a day.
03
Design
The site screen is built for a phone held in a half-built bathroom, with gloves on and one bar of signal.
04
Build
Sites, stages, material issue and test records first, because those three carry the evidence everything else depends on.
05
Test
One live project runs on it from first fix through a stage bill, and the bill is checked against your own measurement sheet.
06
Deploy
Go-live on new sites first, with running sites brought in at their next stage rather than mid-floor.
07
Improve
Service calls, AMC contracts and margin reporting once the site discipline has held for a couple of months.

What we can build

Systems we can put together for you.

Plumbing contractor management software
Site and stage tracking systems
Pressure test and quality record systems
Material issue and reconciliation software
Point and fixture quotation tools
Measurement and stage billing systems
Snag list and handover tracking
Service call management software
AMC and preventive maintenance systems
Plumber field applications
Crew attendance and wage tracking
Builder and client portals
Management dashboards

Common questions

Questions owners ask before starting.

Why does a plumbing contractor need its own software?

Because the work disappears behind tile. The record of what went in, and the test that proved it held, is the only thing you can produce two years later.

Can pressure test records be kept properly?

Yes. Test pressure, duration, gauge photograph, date and the site engineer’s sign-off are stored bathroom by bathroom, which is how a builder will ask for them.

Can we track fittings issued to each site?

Yes, by site and by floor, with returns recorded too. The balance at each site is visible instead of being guessed at the end of the project.

Can we quote by points and running metres?

Yes. Points per bathroom, pipe lengths, fixtures and labour come off your own rate list, with the dealer rate as it stands this week.

Can stage bills be raised from actual work?

Yes. The measurement sheet is built from units and locations actually completed, so the running account bill matches what the client engineer will certify.

Can it handle client-supplied sanitaryware?

Yes. Items are checked in with photographs and condition noted before anybody touches them, which is what settles a chipped tap at handover.

Can it run the service side as well as projects?

Yes, and most contractors need both. Service calls, plumber allocation, van stock and on-site collection sit beside project work in the same system.

Can we manage AMC contracts for apartments?

Yes. Covered items, visit frequency, visits done, included call-outs, chargeable extras and renewal dates are all tracked per contract.

Will it work at a site with poor signal?

Entries can be captured offline and synced later. Photographs upload when the phone finds a connection, which in a basement pump room may be at the gate.

Can the builder see progress themselves?

Yes, through a portal restricted to their project, showing stages, tests, snags and bills. What they can see is set by you, not left open.

Where should we start?

Sites, stages, material issue and test records. Billing follows naturally from measurements, and the service and AMC side can come once the project side is steady.

Your trade

How we work with this trade.

Plumbing contractors

Build a system that keeps the proof.

The pipe was fine. The test passed. Two years later none of that matters unless somebody wrote it down with a photograph and a date against it.

Show us one running account bill and the measurement sheet behind it. That sheet is normally the first thing to fix, because a bill nobody can back with a reading is a bill that waits.

Tell us how you work

Tell us how your plumbing contractors runs today.

We will tell you what can be digitised, what can be connected, what is worth automating, and what you should leave alone.

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