SLA-Based Support Plans
Get guaranteed response and resolution times based on SLA tiers, with dedicated engineering support for your business.
Choose Your Support PlanOverview
With GullySystem’s SLA-Based Support Plans, your business gets priority engineering assistance, guaranteed resolution timelines, and continuous system reliability. Whether you're a startup or an enterprise, our plans offer structured, tiered support aligned with your operations.
Benefits
Guaranteed Response Times
Each ticket receives a response within a defined SLA window—ensuring urgent issues never go unnoticed.
Dedicated Support Engineers
Gain access to assigned experts who understand your system and provide customised technical assistance.
Priority Issue Escalation
Critical issues are escalated immediately within support tiers, reducing downtime and business disruption.
24/7 or Business Hours Coverage
Choose support windows that match your operations—from 9-to-5 weekdays to 24/7 global incident response.
Customisable Support Tiers
Pick from Bronze, Silver, Gold, or Platinum support based on your app complexity, size, and uptime goals.
Detailed Ticket Reports
Track response metrics, resolution history, and system health insights in monthly or quarterly reports.
SLA Tiers, We Offer
Bronze
Response within 8 business hours, resolution within 3 days. Ideal for non-critical fixes and low-traffic apps.
Silver
Response in 4 business hours, resolution in 2 days. Suitable for growing products with moderate usage.
Gold
Response in 2 hours, resolution in 24 hours. For apps that support active users or customer-facing operations.
Platinum
24/7 coverage with 1-hour response, same-day resolution. Designed for mission-critical platforms.
What’s Included
Bug Fixes & Patches
Submit technical issues for guaranteed handling—hotfixes, API errors, UI glitches, or integrations.
Monitoring & Alerting Setup
We help configure tools to alert both you and us the moment your app performance dips or errors occur.
Performance Troubleshooting
Address slow queries, broken flows, and memory issues as part of ongoing reactive support.
Security Response
Critical patch deployment, plugin updates, or firewall tweaks are included to handle security events.
Weekly/Monthly Status Calls
Get on regular sync calls to review issue logs, update priorities, and plan upcoming improvements.
Knowledge Transfer & Docs
We maintain internal documentation of your system to accelerate support speed and future onboarding.
Technologies We Support
Web Frameworks
Laravel, Django, Node.js, React, Vue, Next.js—across frontend and backend web applications.
Mobile Apps
Support for React Native, Flutter, Android, and iOS apps across UI bugs, sync issues, and releases.
Cloud Platforms
AWS, Azure, GCP infrastructure management including compute, storage, and DevOps-level support.
Databases
MySQL, PostgreSQL, MongoDB, Redis, Firestore—tuning, backups, access control, and replication support.
DevOps & CI/CD
Assistance with GitHub Actions, GitLab CI, Jenkins, Docker, Kubernetes, or server deployment processes.
Third-Party Integrations
APIs, CRMs, payment gateways, and external tool syncing managed as part of ongoing SLA coverage.
Why Choose GullySystem
No More Support Delays
Avoid uncertainty with a structured support plan that defines exactly how fast we’ll respond and resolve.
Scalable for Any Stage
From MVPs to enterprise rollouts, our SLA plans evolve as your user base, traffic, and complexity grow.
Fewer Disruptions, More Uptime
Issues are logged, triaged, and fixed faster—reducing user impact and restoring normal operations quickly.
Transparent Communication
Every ticket includes logs, diagnosis, and next steps—giving you full control and visibility into support activity.
Proactive Recommendations
Our engineers flag risks and suggest improvements—not just wait for problems to occur.
Flexible Engagement Options
Choose monthly retainer, prepaid hours, or hybrid plans to match your business and budget needs.
Use Cases
Startup Product Teams
Keep your launch on track with support for bugs, performance issues, and deployment hiccups as they arise.
Enterprise IT Support
Rely on GullySystem as your external tech support arm for legacy and modern system maintenance.
SaaS Application Uptime
Ensure 99.9% availability for end-users with guaranteed response/resolution targets and real-time alerting.
Custom CRM/ERP Support
Manage support for in-house tools with change tracking, enhancement rollouts, and on-call engineering.
Mobile App Bug Handling
Fix crashes, sync delays, or OS updates quickly with expert intervention based on app store feedback.
E-commerce Platform Support
Rapid issue fixes during high-volume periods like sales events, festive seasons, or ad campaigns.