Where Water Purifier Dealers Lose Money After the Sale

A purifier sold today needs pre-filters, sediment candles and a membrane over the years. If nobody calls when they fall due, the customer buys a cartridge online or calls another dealer. The sale was yours. The service income goes elsewhere.

To see this leak, record every installation with its model, serial number, date and water source. Then list what is due by date and area. Count how many due changes this month were actually done by you.

Office and school contracts end on a fixed date. A renewal nobody chases simply stops. Often the first sign is a breakdown call from a customer who is no longer covered.

Keep each AMC with its period, the visits included and the visits done. A renewal list should appear well before the end date. Read it weekly, not at year end.

A technician reaches a kitchen without knowing the model or membrane type. He looks, leaves, and returns with the part. That is two trips for one paid job.

The fix is the installation record again. When a job is assigned, the technician sees the model and the parts last fitted. He loads the right cartridge before leaving the shop.

Filters and membranes travel in technicians’ bags. Without an issue record, nobody knows whether a membrane was fitted, returned or lost. Stock counts drift.

Issue spares to each technician by name. Each part used is then recorded against a job. What remains in the bag should equal what was issued, less what was fitted.

Service charges are often paid in cash or UPI at the customer’s door. A slip goes into a pocket, and not every slip reaches the counter. Small gaps add up across a month.

Record the payment on the job when it is closed, from the technician’s phone. The day’s collections by technician can then be checked before the shutter comes down. A mismatch is found that evening.