In this guide 6 sections
Each role owns one record. The designer owns the room-wise BOQ and the supervisor the pre-wiring checklist. The engineer owns the device register and commissioning file. Support and accounts share tickets and AMC renewals. GullySystem builds this record set for home automation firms, so the next engineer finds the gateway login.
The designer: room-wise BOQ and approved quote
The designer walks the plan room by room and picks devices from the brands you carry. Switches, sensors, curtain motors, cameras and the video door phone go on a BOQ with programming charges.
The designer’s real job is guarding the approved version. Clients revise quotes several times. Installation must follow the version the client signed, not the latest draft in someone’s email.
The site supervisor: wiring before the wall closes
Automation depends on electrical work done months earlier. A neutral wire in every switch box, conduit for cameras and a place for the network rack must exist before plaster.
The supervisor sends requirements to the site electrician and checks them against a list. Photos from the inspection go on the record. A missed neutral found after painting means opening finished walls.
- Neutral wire present in each switch box
- Conduit laid for every camera point
- Network rack location agreed and wired
- Photos taken before plastering
The engineer: devices, serials and commissioning
Devices go in last. The engineer records each one with its serial, room and warranty date, along with the brand and the gateway or app that controls it.
Commissioning creates the most fragile record. Gateway details, scenes and app access often live on one engineer’s phone. Store them where the next engineer can find them and others cannot.
Then hand over with a short demo. Write down what the family was shown.
- Serial, room and warranty date per device
- Gateway details and scene settings
- App users added at handover
The support desk: calls that come years later
Months later a router changes or a hub drops off the network. The call goes to whoever programmed it, unless the desk owns it.
Log each call against the home, with the device involved and the visit made. The history then shows which homes call often and why.
Accounts: AMC contracts and renewals
Without an AMC, every visit is goodwill. Accounts should hold each contract with its renewal date and the visits counted against it.
The visit log shows free calls clearly. That list is a fair starting point for an AMC conversation with the client.
Retrofit jobs in finished flats skip the wiring stage. The other four records still apply.
Home handover file checklist
A one-page list of what every finished home should leave behind: approved BOQ version, pre-wiring photos, device serials, gateway and scene record, app users and AMC status. Tick each item at handover. Anything left unticked is a future support call.
Open a blank worksheet to printQuestions owners ask
Are stored gateway passwords safe?
They are kept encrypted and visible only to the people you allow. Access and backups are checked at set-up and when someone leaves the team.
Does it fit retrofit work in finished flats?
Yes. The pre-wiring checklist simply stays unused, while the device register, commissioning record and AMC log do the work.
Can it control or monitor the devices in the home?
Not on its own. The record set described here holds projects and support history. Devices stay on their own gateways and apps.
Can it handle homes that mix brands?
Yes. Each device carries its brand and the gateway or app that controls it, so a warranty claim reaches the right company.