Custom software · Diagnostic centres and laboratories

Build a diagnostic system around your actual lab workflow.

A diagnostic centre moves many small things through a day: registration, referrals, sample collection, barcodes, processing, result entry, verification, reports, home collection, billing and referral accounts.

When these live in disconnected software, spreadsheets and phone calls, errors are small but costly. A sample is recollected, a report is delayed, or a doctor stops referring.

GullySystem designs diagnostic and laboratory software around the way your organisation works, from the laboratory information system itself to home collection, referral portals and multi-branch reporting.

Share your requirements

Who this is for

Diagnostic businesses we can build for.

One collection centre sending samples out and fifteen branches feeding a central laboratory need different builds. Sample volume decides the shape of it. A hospital with a laboratory inside it is covered by the hospitals and clinics page.

Diagnostic centres
Pathology laboratories
Clinical laboratories
Medical laboratories
Blood testing laboratories
Imaging centres
Radiology centres
Health check-up centres
Preventive healthcare centres
Hospital laboratories
Independent laboratories
Diagnostic chains running branches under one registration
Collection centres
Diagnostic brands franchising collection centres to partners
Home sample collection companies
Corporate health screening providers
Specialised testing laboratories

What can be built

The modules, and what each one covers.

Nothing here is a fixed package. Each module is built, left out or changed to match how your organisation already works.

Laboratory information system

The core: everything from the patient walking in to the report going out.

Patient registration
Test catalogue
Test panels and packages
Sample management
Barcode generation
Sample tracking
Worklists
Result entry
Reference ranges
Result validation
Report approval
Report generation
Doctor and patient access
Branch management
Billing
Analytics

Patient registration

A record that recognises a returning patient.

Patient ID
Name, age and gender
Contact information and address
Referral source
Referring doctor
Previous tests
Medical notes
Billing history
Reports
Home collection history

Tests and packages

Individual tests
Profiles and panels
Health packages
Department mapping
Sample type and container
Reporting units
Reference ranges
Processing time
Test price
Branch-specific pricing
Corporate pricing
Referral pricing
Discounts

Sample collection

Sample required
Collection
Barcode
Dispatch
Receipt at lab
Processing

Sample type and container
Collection location and time
Phlebotomist
Status
Handover

Barcode tracking

A unique barcode on each tube replaces identification by handwriting.

Collected
Dispatched
Received
Processing
Completed
Verified
Reported

Where every sample is

Searchable by patient, sample ID, barcode, test, branch, collection centre, date or referring doctor.

Awaiting collection
Collected
In transit
Received
Rejected
Processing
Pending
Under verification
Report ready

Rejected samples

Recorded with a reason, so recollection and the call to the patient both happen.

Insufficient quantity
Wrong container
Haemolysed sample
Leakage
Incorrect labelling
Delayed transport
Contamination

Department workflows

Each department can have its own worklists, users, processes, instruments, verification rules and report formats.

Haematology
Biochemistry
Clinical pathology
Microbiology
Serology
Immunology
Histopathology
Molecular diagnostics
Cytology

Result entry

Numeric values
Text results
Positive and negative results
Observations
Reference ranges
Abnormal flags
Critical value alerts
Comments
Repeat testing
Comparison with previous results

Verification and approval

Who signs off, and in what order.

Technician entry
Senior technician verification
Pathologist approval
Report release

Critical results

When a value falls into a range you have defined as critical, the system can raise it rather than wait for someone to notice.

Doctors
Pathologists
Lab managers
Clinical teams

Reports

Patient information
Referring doctor
Test details
Result values and units
Reference ranges
Flags and observations
Pathologist details
Digital signature
QR verification
Lab branding
PDF generation

Patient report portal

View completed reports
Download reports
Historical reports
Invoices
Upcoming collections
Profile
Notifications

Report delivery

Once a report is approved, the notification can go out on its own.

Report-ready notification
Secure report link
Home collection confirmation
Appointment reminder
Payment receipt
Follow-up reminder

A report link can go out on WhatsApp. The result itself stays behind the link, because the provider approves the template and a value in a message is a patient record leaving your control.

Referral doctor portal

For many diagnostic businesses the referring doctor is the customer, and a portal treats them like one.

Refer patients
Create test requests
View patient status
Access and download reports
Referral history
Track patients
Account statements
Manage profile

What each doctor can see is limited to their own referrals, not left open.

Referral management

Doctor profile
Clinic or hospital
Specialty
Contact information
Referral history
Patient and test referrals
Business generated
Branch
Relationship manager
Follow-up history

Referral accounts

Where a diagnostic business maintains commercial arrangements with referrers, the records for those arrangements can be kept in the system.

Referral source
Test value
Applicable commercial terms
Payment status
Statement generation

Referral arrangements in healthcare are governed by law and by professional regulation. What this module records, and whether it is built at all, is your organisation’s decision on its own legal advice. We design to that decision and take no view on it.

Home sample collection

Patient request
Slot
Address
Phlebotomist
Route
Collection
Lab dispatch
Processing
Report

Phlebotomist management

Staff profile
Availability
Assigned collections
Location
Daily schedule
Completed and pending collections
Samples carried
Handover status

Collection app

What the person collecting samples needs, on a phone, with weak signal.

Daily assignments
Patient information
Navigation
Call patient
Collection confirmation
Barcode scanning
Payment status
Sample details
Collection notes
Handover confirmation

Collection centres

Centre profile
Patient registrations
Samples collected
Dispatch
Billing
Revenue
Pending samples
Centre performance

Multiple branches

Head office sees the group; each branch sees its own work.

Patients and tests
Revenue
Samples
Turnaround time
Branch performance
Pending reports
Referral doctors
Home collections
Expenses

Corporate health check-ups

Corporate client management
Employee upload
Package assignment
Appointment scheduling
On-site camp management
Sample collection
Report generation
Employee report access
Consolidated corporate reports
Contract pricing
Billing

Health camps

Camps at companies, schools, colleges, associations, residential complexes and events.

Camp and location
Participants
Packages
Samples
Reports
Payments
Follow-ups

Diagnostic CRM

Enquiries and business development, in the same place as the operation they turn into.

Patient enquiries
Home collection enquiries
Corporate enquiries
Doctor and hospital leads
Collection centre leads
Franchise enquiries
Follow-ups and meetings
Proposals
Conversion
Lost opportunities

Billing

Test and package billing
Discounts and coupons
Home collection charges
Corporate billing
Credit billing
Referral pricing
Online and cash payments
Refunds
Outstanding balances
Receipts

Corporate and credit billing

Customer-specific price lists
Contract pricing
Credit limits
Monthly invoices
Outstanding tracking
Payment history
Statements
Ageing reports

Consumables and reagents

Reagents and kits
Tubes, containers and needles
Stock quantity
Batch and expiry
Opening date
Test consumption
Department
Supplier
Purchase and consumption
Minimum stock alerts

Procurement

Requirement
Purchase request
Approval
Supplier
Purchase order
Goods receipt
Stock
Invoice

Equipment

Equipment and manufacturer
Model and serial number
Department
Installation date
Warranty
Calibration
Preventive maintenance
Breakdown
Annual maintenance contract
Service history

Instrument integration

Where the analyser supports it, orders can reach the instrument and results can come back without manual entry.

This depends entirely on the instrument’s interface, its communication protocol and what the manufacturer allows. It is checked per instrument before it is promised.

Quality records

Internal quality control
External quality records
Equipment calibration
Corrective actions
Non-conformities
Document control
Audit records
Incident tracking

Turnaround time

How long each stage takes, compared with how long it is meant to take.

Registration
Collection
Receipt
Processing
Result
Verification
Report

Average turnaround time
Delayed tests
Department performance
Branch performance
Test-specific delays

Management dashboard

Patients today
Samples collected
Tests performed
Reports pending and completed
Average turnaround time
Home collections
Revenue
Branch performance
Doctor referrals
Corporate business
Outstanding payments
Rejected samples
Department workload

Where the business comes from

Revenue is broken down by the things you can act on.

Test
Package
Branch
Patient
Doctor
Clinic and hospital
Corporate client
Collection centre
Location
Marketing source

Online booking and website

Select test or package
Enter details
Lab or home collection
Date and time
Payment
Confirmation

Search tests and packages
View pricing
Book tests
Request home collection
Access reports
Find locations
Submit enquiries

Access and audit trail

Many people touch one result. The system records who did what to it.

Who entered a result
Who modified it
Who verified it
Who approved the report
When the report was released
Changes to patient data
Billing changes
Access history

The journey

One connected workflow, end to end.

Every stage below can sit in one system, so nobody re-enters what the last stage already captured.

Enquiry
Test selection
Registration
Billing
Sample collection
Barcode
Processing
Result entry
Verification
Pathologist approval
Report
Delivery
Follow-up

Built in phases

You do not have to replace everything at once.

Each phase is usable on its own, so the system earns its place before the next part is built.

1
The core lab
Registration, test catalogue, billing, sample tracking and reports. This much is enough to run a lab.
2
Doctors and patients
The referral doctor portal, home collection and the patient portal, which cut down the reports your front desk hands out.
3
Stock and equipment
Consumables, procurement, equipment records and corporate health check-up management.
4
CRM and analytics
Business development, dashboards, automation and any instrument integrations worth doing.

How we work

How a build actually runs.

01
Understand
We watch how samples, patients and reports actually move through your lab today.
02
Map
Patients, samples, departments, users, branches, approvals and the handover points between them.
03
Design
Workflows, screens, permissions and integrations, drawn around that map.
04
Build
The platform and its modules, in the order that gets the lab working soonest.
05
Test
Your technicians and pathologists run real samples through it before anything goes live.
06
Deploy
Go-live happens desk by desk, with the phlebotomists and the reporting counter shown their own screens first.
07
Improve
Integrations, automation and analytics as the operation grows.

What you bring

What you bring, and when.

The build moves at the speed of the answers. These are the things we ask for, in the order we ask.

01
Test menus and report formats
Bring your test list with prices, sample reports, collection sheets and referral records. Instrument output files are useful. Everything is designed around them.
02
Pathologist, front desk and collection lead
The lab supplies a contact for each. They check screens against daily routine. The lab director decides when departments clash.
03
Reference ranges, packages and doctor terms
Reference ranges, critical values, package contents and doctor commission terms come in time for the result and billing work. Reagent and consumable masters follow. Reviews are held at every demonstration.
04
Patient history and analyser connections
Past patients and their reports are carried over for launch. Analyser makers and any home-collection app are named at the start. The lab director gives the nod.

What we can build

Systems we can put together for you.

Laboratory information systems
Diagnostic centre management software
Sample tracking systems
Home collection platforms
Referral doctor portals
Patient portals
Phlebotomist applications
Corporate health platforms
Collection centre systems
Diagnostic CRM
Multi-branch management systems
Inventory systems
Management dashboards
Multi-tenant diagnostic SaaS platforms

Common questions

Questions owners ask before starting.

What is a laboratory information system?

It is the software a laboratory runs on: patients, tests, samples, results, verification, reports and the workflows that connect them. Everything else in a diagnostic business hangs off it.

Can you build a custom laboratory information system (LIS)?

Yes. The workflows, departments, users, report formats and integrations are designed around your laboratory rather than configured inside somebody else’s product.

Are barcodes used to track samples?

Yes. Barcode generation and scanning can run from collection through to reporting, which reduces mix-ups.

Can patients download reports online?

Yes. A patient logs in and sees their own reports, and only once they are approved. Nothing is visible before that.

Can reports be sent on WhatsApp?

A notification or a secure link can be sent through approved WhatsApp providers. What the message can contain is set by the provider’s template rules, not by us.

Can referring doctors access reports?

Yes. A referral portal can give each doctor the patients and reports they are authorised to see, and nothing else.

Can the software manage home collection?

Yes. Requests, time slots, phlebotomist assignment, collection status, payment and handover to the lab can all be tracked, including from the collector’s phone.

Can the system support multiple branches?

Yes. Laboratories, branches and collection centres run on one platform with permissions restricted by location.

Can our analysers be integrated?

Sometimes. It depends on the interface and protocol the manufacturer provides, and it varies by instrument. We check each one before committing to it rather than assuming.

Are corporate health check-ups supported?

Yes. Corporate clients, employee lists, packages, camps, testing, reporting and contract billing can be handled as their own workflow.

Is there a ready product we should look at first?

There is no ready laboratory product on our shelf. Our Hospital/Clinic Management System covers a clinic with a small lab attached, and a standalone diagnostic business is a build rather than a configuration.

Would it work to start with just the lab part?

Yes. Start with registration, tests, billing, samples and reports, then add referral management, home collection and the rest as they are needed.

Can this be built as a product we sell to other labs?

Yes, if it is planned that way from the first design. Every laboratory names its test panels differently, so a product for many labs keeps the test master separate for each one.

Your trade

How we work with this trade.

Clinics and doctors

Ready products

Ready products for this work.

If one of these fits, it is cheaper and faster than building from scratch. We will say so.

Hospital/Clinic Management System

Build a diagnostic platform that matches your business.

A diagnostic organisation is more than a test-reporting operation. It involves patients, doctors, collection centres, samples, phlebotomists, laboratories, corporate clients and the people who bring in the business.

Start with one patient and one sample, and list every place that record is written down today. Any point where a sample can go missing between the collection centre and the analyser is the gap to close.

Tell us how you work

Tell us how your diagnostic centres and laboratories runs today.

We will tell you what can be digitised, what can be connected, what is worth automating, and what you should leave alone.

What happens after you share your requirements

A senior engineer reads your answers. Nobody phones first.
Within one business day you get a written note: what we understood, what we would start with, and the questions we still have.
If it fits, a proposal follows with the order of work, what we need from you and what you receive at each step.
No call is booked and nothing is paid until you have read the note. Your details stay with us.

Start with your requirements

Seven short steps that tell us what you need. A senior engineer reads them before anyone gets in touch.