Build a diagnostic system around your actual lab workflow.
A diagnostic centre moves a lot of small things through a day. Registration, referrals, sample collection, barcodes, processing, result entry, verification, report generation, home collection, billing, referral accounts, branches.
When those live in disconnected software, spreadsheets, phone calls and memory, the errors are not dramatic. They are a sample recollected, a report delayed, a doctor who stops referring.
GullySystem builds diagnostic and laboratory software designed around the way your organisation works, from the laboratory information system itself to home collection, referral portals and multi-branch reporting.
Diagnostic businesses we can build for.
One collection centre sending samples out, or fifteen branches feeding a central laboratory. The sample volume decides the shape of it, not the signboard. If you run a hospital with a laboratory inside it, the hospitals and clinics page covers the wider system.
- Diagnostic centres
- Pathology laboratories
- Clinical laboratories
- Medical laboratories
- Blood testing laboratories
- Imaging centres
- Radiology centres
- Health check-up centres
- Preventive healthcare centres
- Hospital laboratories
- Independent laboratories
- Diagnostic chains running branches under one registration
- Collection centres
- Diagnostic brands franchising collection centres to partners
- Home sample collection companies
- Corporate health screening providers
- Specialised testing laboratories
The modules, and what each one covers.
Nothing here is a fixed package. Each module is built, left out or changed to match how your organisation already works.
Laboratory information system
The core: everything from the patient walking in to the report going out.
- Patient registration
- Test catalogue
- Test panels and packages
- Sample management
- Barcode generation
- Sample tracking
- Worklists
- Result entry
- Reference ranges
- Result validation
- Report approval
- Report generation
- Doctor and patient access
- Branch management
- Billing
- Analytics
Patient registration
A record that recognises a returning patient instead of asking again.
- Patient ID
- Name, age and gender
- Contact information and address
- Referral source
- Referring doctor
- Previous tests
- Medical notes
- Billing history
- Reports
- Home collection history
Tests and packages
- Individual tests
- Profiles and panels
- Health packages
- Department mapping
- Sample type and container
- Reporting units
- Reference ranges
- Processing time
- Test price
- Branch-specific pricing
- Corporate pricing
- Referral pricing
- Discounts
Sample collection
- Sample required
- Collection
- Barcode
- Dispatch
- Receipt at lab
- Processing
- Sample type and container
- Collection location and time
- Phlebotomist
- Status
- Handover
Barcode tracking
A unique barcode on the tube, so identification stops depending on handwriting.
- Collected
- Dispatched
- Received
- Processing
- Completed
- Verified
- Reported
Where every sample is
Searchable by patient, sample ID, barcode, test, branch, collection centre, date or referring doctor.
- Awaiting collection
- Collected
- In transit
- Received
- Rejected
- Processing
- Pending
- Under verification
- Report ready
Rejected samples
Recorded with a reason, so recollection and the call to the patient both happen.
- Insufficient quantity
- Wrong container
- Haemolysed sample
- Leakage
- Incorrect labelling
- Delayed transport
- Contamination
Department workflows
Each department can have its own worklists, users, processes, instruments, verification rules and report formats.
- Haematology
- Biochemistry
- Clinical pathology
- Microbiology
- Serology
- Immunology
- Histopathology
- Molecular diagnostics
- Cytology
Result entry
- Numeric values
- Text results
- Positive and negative results
- Observations
- Reference ranges
- Abnormal flags
- Critical value alerts
- Comments
- Repeat testing
- Comparison with previous results
Verification and approval
Who signs off, and in what order.
- Technician entry
- Senior technician verification
- Pathologist approval
- Report release
Critical results
When a value falls into a range you have defined as critical, the system can raise it rather than wait for someone to notice.
- Doctors
- Pathologists
- Lab managers
- Clinical teams
Reports
- Patient information
- Referring doctor
- Test details
- Result values and units
- Reference ranges
- Flags and observations
- Pathologist details
- Digital signature
- QR verification
- Lab branding
- PDF generation
Patient report portal
- View completed reports
- Download reports
- Historical reports
- Invoices
- Upcoming collections
- Profile
- Notifications
Report delivery
Once a report is approved, the notification can go out on its own.
- Report-ready notification
- Secure report link
- Home collection confirmation
- Appointment reminder
- Payment receipt
- Follow-up reminder
A report link can go out on WhatsApp. The result itself stays behind the link, because the provider approves the template and a value in a message is a patient record leaving your control.
Referral doctor portal
For many diagnostic businesses the referring doctor is the customer, and a portal treats them like one.
- Refer patients
- Create test requests
- View patient status
- Access and download reports
- Referral history
- Track patients
- Account statements
- Manage profile
What each doctor can see is limited to his own referrals, not left open.
Referral management
- Doctor profile
- Clinic or hospital
- Specialty
- Contact information
- Referral history
- Patient and test referrals
- Business generated
- Branch
- Relationship manager
- Follow-up history
Referral accounts
Where a diagnostic business maintains commercial arrangements with referrers, the records for those arrangements can be kept in the system.
- Referral source
- Test value
- Applicable commercial terms
- Payment status
- Statement generation
Referral arrangements in healthcare are governed by law and by professional regulation. What this module records, and whether it is built at all, is your organisation’s decision on its own legal advice. We build to that decision and take no view on it.
Home sample collection
- Patient request
- Slot
- Address
- Phlebotomist
- Route
- Collection
- Lab dispatch
- Processing
- Report
Phlebotomist management
- Staff profile
- Availability
- Assigned collections
- Location
- Daily schedule
- Completed and pending collections
- Samples carried
- Handover status
Collection app
What the person on the scooter needs, on a phone, in a stairwell with one bar of signal.
- Daily assignments
- Patient information
- Navigation
- Call patient
- Collection confirmation
- Barcode scanning
- Payment status
- Sample details
- Collection notes
- Handover confirmation
Collection centres
- Centre profile
- Patient registrations
- Samples collected
- Dispatch
- Billing
- Revenue
- Pending samples
- Centre performance
Multiple branches
Head office sees the group; each branch sees its own work.
- Patients and tests
- Revenue
- Samples
- Turnaround time
- Branch performance
- Pending reports
- Referral doctors
- Home collections
- Expenses
Corporate health check-ups
- Corporate client management
- Employee upload
- Package assignment
- Appointment scheduling
- On-site camp management
- Sample collection
- Report generation
- Employee report access
- Consolidated corporate reports
- Contract pricing
- Billing
Health camps
Camps at companies, schools, colleges, associations, residential complexes and events.
- Camp and location
- Participants
- Packages
- Samples
- Reports
- Payments
- Follow-ups
Diagnostic CRM
Enquiries and business development, in the same place as the operation they turn into.
- Patient enquiries
- Home collection enquiries
- Corporate enquiries
- Doctor and hospital leads
- Collection centre leads
- Franchise enquiries
- Follow-ups and meetings
- Proposals
- Conversion
- Lost opportunities
Billing
- Test and package billing
- Discounts and coupons
- Home collection charges
- Corporate billing
- Credit billing
- Referral pricing
- Online and cash payments
- Refunds
- Outstanding balances
- Receipts
Corporate and credit billing
- Customer-specific price lists
- Contract pricing
- Credit limits
- Monthly invoices
- Outstanding tracking
- Payment history
- Statements
- Ageing reports
Consumables and reagents
- Reagents and kits
- Tubes, containers and needles
- Stock quantity
- Batch and expiry
- Opening date
- Test consumption
- Department
- Supplier
- Purchase and consumption
- Minimum stock alerts
Procurement
- Requirement
- Purchase request
- Approval
- Supplier
- Purchase order
- Goods receipt
- Stock
- Invoice
Equipment
- Equipment and manufacturer
- Model and serial number
- Department
- Installation date
- Warranty
- Calibration
- Preventive maintenance
- Breakdown
- Annual maintenance contract
- Service history
Instrument integration
Where the analyser supports it, orders can reach the instrument and results can come back without manual entry.
This depends entirely on the instrument’s interface, its communication protocol and what the manufacturer allows. It is checked per instrument before it is promised.
Quality records
- Internal quality control
- External quality records
- Equipment calibration
- Corrective actions
- Non-conformities
- Document control
- Audit records
- Incident tracking
Turnaround time
How long each stage actually takes, rather than how long it is supposed to take.
- Registration
- Collection
- Receipt
- Processing
- Result
- Verification
- Report
- Average turnaround time
- Delayed tests
- Department performance
- Branch performance
- Test-specific delays
Management dashboard
- Patients today
- Samples collected
- Tests performed
- Reports pending and completed
- Average turnaround time
- Home collections
- Revenue
- Branch performance
- Doctor referrals
- Corporate business
- Outstanding payments
- Rejected samples
- Department workload
Where the business comes from
Revenue broken down by the things you can actually act on.
- Test
- Package
- Branch
- Patient
- Doctor
- Clinic and hospital
- Corporate client
- Collection centre
- Location
- Marketing source
Online booking and website
- Select test or package
- Enter details
- Lab or home collection
- Date and time
- Payment
- Confirmation
- Search tests and packages
- View pricing
- Book tests
- Request home collection
- Access reports
- Find locations
- Submit enquiries
Access and audit trail
Technicians, pathologists, phlebotomists, the front desk, referring doctors and patients all touch one result, so the system keeps a record of who did what to it.
- Who entered a result
- Who modified it
- Who verified it
- Who approved the report
- When the report was released
- Changes to patient data
- Billing changes
- Access history
One connected workflow, end to end.
Every stage below can sit in one system, so nobody re-enters what the last stage already captured.
- Enquiry
- Test selection
- Registration
- Billing
- Sample collection
- Barcode
- Processing
- Result entry
- Verification
- Pathologist approval
- Report
- Delivery
- Follow-up
You do not have to replace everything at once.
Each phase is usable on its own, so the system earns its place before the next part is built.
- 1
The core lab
Registration, test catalogue, billing, sample tracking and reports. The system is useful the day this much works.
- 2
Doctors and patients
The referral doctor portal, home collection and the patient portal, which is where the delivery workload drops.
- 3
Stock and equipment
Consumables, procurement, equipment records and corporate health check-up management.
- 4
CRM and analytics
Business development, dashboards, automation and any instrument integrations worth doing.
How a build actually runs.
- 01
Understand
We watch how samples, patients and reports actually move through your lab today.
- 02
Map
Patients, samples, departments, users, branches, approvals and the handover points between them.
- 03
Design
Workflows, screens, permissions and integrations, drawn around that map.
- 04
Build
The platform and its modules, in the order that gets the lab working soonest.
- 05
Test
Your technicians and pathologists run real samples through it before anything goes live.
- 06
Deploy
Go-live happens desk by desk, with the phlebotomists and the reporting counter shown their own screens first.
- 07
Improve
Integrations, automation and analytics as the operation grows.
Systems we can put together for you.
- Laboratory information systems
- Diagnostic centre management software
- Sample tracking systems
- Home collection platforms
- Referral doctor portals
- Patient portals
- Phlebotomist applications
- Corporate health platforms
- Collection centre systems
- Diagnostic CRM
- Multi-branch management systems
- Inventory systems
- Management dashboards
- Multi-tenant diagnostic SaaS platforms
Questions owners ask before starting.
What is a laboratory information system?
It is the software a laboratory runs on: patients, tests, samples, results, verification, reports and the workflows that connect them. Everything else in a diagnostic business hangs off it.
Can you build a custom LIS?
Yes. The workflows, departments, users, report formats and integrations are designed around your laboratory rather than configured inside somebody else’s product.
Can we track samples using barcodes?
Yes. Barcode generation and scanning can run from collection through to reporting, which is usually the single biggest reduction in mix-ups.
Can patients download reports online?
Yes. A patient logs in and sees his own reports, and only once they are approved. Nothing is visible before that.
Can reports be sent on WhatsApp?
A notification or a secure link can be sent through approved WhatsApp providers. What the message can contain is set by the provider’s template rules, not by us.
Can referring doctors access reports?
Yes. A referral portal can give each doctor the patients and reports they are authorised to see, and nothing else.
Can the software manage home collection?
Yes. Requests, time slots, phlebotomist assignment, collection status, payment and handover to the lab can all be tracked, including from the collector’s phone.
Can the system support multiple branches?
Yes. Laboratories, branches and collection centres run on one platform with permissions restricted by location.
Can our analysers be integrated?
Sometimes. It depends on the interface and protocol the manufacturer provides, and it varies by instrument. We check each one before committing to it rather than assuming.
Can we manage corporate health check-ups?
Yes. Corporate clients, employee lists, packages, camps, testing, reporting and contract billing can be handled as their own workflow.
Is there a ready product we should look at first?
There is no ready laboratory product on our shelf. Our Hospital/Clinic Management System covers a clinic with a small lab attached, and a standalone diagnostic business is a build rather than a configuration.
Can we start with only the lab part?
Yes, and most labs should. Start with registration, tests, billing, samples and reports, then add referral management, home collection and the rest as they are needed.
Can this be built as a product we sell to other labs?
Yes, and it has to be planned that way from the first design. Every laboratory names its test panels differently, so a product for many labs keeps the test master separate for each one.
How we work with this trade.
Software we already run for this work.
If one of these fits, it is cheaper and faster than building from scratch. We will say so.
Build a diagnostic platform that matches your business.
A diagnostic organisation is more than a test-reporting operation. It is patients, doctors, collection centres, samples, phlebotomists, laboratories, corporate clients and the people who bring the business in.
Start with one patient and one sample, and tell us every place that record gets written down today. Wherever a sample can go missing between the collection centre and the analyser, that is the gap to close.
Tell us how your diagnostic centres and laboratories runs today.
We will tell you what can be digitised, what can be connected, what is worth automating, and what you should leave alone.
- No obligation
- We reply the same working day
- Your details stay private