Service Appointment Booking for Auto Dealers
Service appointment booking takes bookings online and by phone onto one day sheet. It holds the job card against the vehicle and sends service reminders to the customer who bought the car.
A booking made where the customer is
A customer books online from a phone, or by phone to the desk. Both land on the same day sheet. The workshop sees what is coming tomorrow before the day starts. Two channels must not end up in two different diaries.
What the service desk works from
Gaps this module closes
- Nobody reminds the owner once the free services end
- The booking is taken on a phone and written nowhere
- The customer arrives and waits because the day was already full
- Service history sits in a department the sales floor cannot see
It is not a full workshop system
Bay loading, parts issue, mechanic productivity and estimate approvals go deeper than this. What is here is the booking, the job card and the reminder, joined to the customer who bought the car. A business that is mainly a workshop should look at Garage Management Software instead.
Frequently asked questions
Can customers book from our website?
Yes. The request arrives at the service desk with the vehicle and what the owner wants done. Somebody still confirms the slot, because workshops fill up in ways a form cannot know.
Does the sales floor see service history?
Yes, on the customer record. An executive can see that a walk-in has serviced a car here for years, which changes the conversation.
Are reminders sent for insurance too?
Yes. Renewal dates are reminded the same way as service-due dates, and both are set against the vehicle rather than kept on a list somebody maintains.
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