E-commerce software · Configured implementation

Coffee Machine E-commerce & Subscription Software

This solution sells coffee machines and runs the consumable deliveries after the sale. Buyers manage subscriptions for beans, capsules and descaler. Cafes hold a machine register and a service plan. It is configured for each seller and can sit beside the category store.

Discuss your requirement The business view

Product status

Configured implementation on a commerce platform chosen in discovery

No GullySystem product runs a coffee subscription or a service plan for machines. Discovery selects a platform, and the store, the subscription engine and these flows are set up on it.

There is no published price, free trial or live demo for this solution. Scope and cost are settled in a written proposal after discovery.

Purpose and users

A machine sale sets up a stream of orders. The store records which machine a buyer owns and offers only what fits it, on a delivery cycle that the buyer controls and can change at any time without calling anyone.

It does not roast, supply coffee or repair machines. It sells, schedules and records.

Subscription managers
Service coordinators
Home customers
Cafe owners
Owners

Modules

What is in the system.

Machine and system data

Machine type, capsule system or filter, and compatible consumables.

Subscription engine

Cycles with skip, delay, change and cancel.

Maintenance reminders

Descaling and filter prompts by days or cups.

Machine register

Serial, owner, site and service history, so that a cafe’s engineer can see every earlier visit on one screen before travelling to the site.

Service plans

Visit scheduling and records for commercial machines.

Workflows

How the work runs through it.

Machine to first order

A buyer picks a machine, adds a first consumable pack and sets a delivery gap. The first parcel can travel with the machine itself.

Reminder to descale

A reminder goes out, the buyer adds descaler with one tap, and the machine record notes the date.

Cafe visit

A scheduled visit lists the machines on site and records what was done to each. The next visit is proposed from that record.

Catalogue and product data

What each product record holds.

Systems

Capsule systems and filter types are first-class records.

Consumables

Beans, capsules, filters and descaler with pack sizes and roast notes.

Bundles

A machine with a first set of consumables at one price.

Pricing and order rules

How prices and orders are set.

Subscription pricing

A subscription price and its delivery gap are set per consumable. A longer gap changes the price by the rule you set.

Trade pricing

Cafes see rates for volume and service plans.

Rental terms

Where machines are rented, the monthly rate and term are held on the machine record.

Stock and fulfilment

From stock to the doorstep.

Stock for consumables

Consumables are counted by pack and, for beans, by roast date.

Parcel dispatch

Subscription parcels are batched per cycle and sent by courier.

Machine delivery

Larger machines go by crew with a demo where the seller offers one.

Payments, returns and refunds

Taking money and giving it back.

Recurring payment

Recurring charges through a provider that supports them, with failed payments retried by rule.

Returns

Unopened consumables can be returned under your policy. Opened packs are handled as the policy states.

Admin controls and reporting

What the team can see and change.

Roles

Subscription, service and owner views.

Reports

Active, paused and cancelled subscribers, consumables due, and service visits by machine.

Integrations

What it connects to, and on what terms.

Payment provider

A provider that supports recurring charges, once its terms are checked.

Supplier files

Stock from roasters or capsule suppliers through a scheduled file.

Courier

Booking for subscription parcels, where the carrier grants access.

Deployment

How it is set up and run.

Configured

Created on the platform chosen after discovery, with a subscription engine added on top.

Phased

Home subscriptions first, then the commercial register.

Customisation boundaries

What can change, and where the edge is.

What can change

Cycle options, reminder intervals and plan terms follow your offer.

Where the edge is

Roasting, repair and food-safety approvals remain with you and the relevant bodies.

Migration and training

Moving over and getting people ready.

Loading customers

Machines, buyers and consumable preferences are brought in and sampled.

Training

Sessions for subscription and service staff.

Support scope

What support covers.

Scope

The support agreement lists fixes, response times and contacts.

Outside scope

New consumable ranges and markets are quoted separately.

What already exists.

Electronics and Appliance Retail Software

Serial-number stock, warranty and service records, finance schemes, exchanges and billing for electronics and appliance dealers.

Learn more

Services

How it gets built.

For the business side, see Software solutions for coffee machines e-commerce.

Common questions

Questions about this solution.

Is this a packaged subscription product?

No. It is configured for each seller.

Can it charge subscribers automatically?

Where the payment provider supports recurring charges and the buyer consents. Terms are checked first.

Does it manage cafe repairs?

It schedules visits and records them. Your technicians do the repair.

Requirement discussion

Talk through your commerce requirement.

Describe what you sell, where you sell it and what is slowing you down. An engineer will reply within one business day.

No obligation
A reply within one business day
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