The Wedding Order That Lives in a WhatsApp Chat
Mandap flowers, forty garlands, two car decorations. The family changed the colours twice and added fifteen garlands on Thursday night. The final count is somewhere in a chat that nobody can scroll back through on the day of the wedding.
One order, whichever way it arrived
Counter, phone, website, platform
All four land on the same list. A rush at the counter should not mean the website order is seen only after closing.
The arrangement, as sold
What goes in it, what it costs, and any change the customer asked for.
The card message
Typed once, read back, spelled the way the customer spelled it. A name spelled wrong on a card is remembered for years.
Date and slot
When it must be there, not when it would be convenient to send it.
The advance
Recorded against the order, so the balance on the morning of the wedding is a figure and not a discussion.
Changes, written where the order is
The fifteen extra garlands on Thursday night go on to the order, with the date they were added and the person who took the call. On Sunday morning nobody is reading a chat. They are reading the order, and it is right.
What the counter opens each morning
- Today’s orders in the order they must leave the shop
- Event orders for the week, with what has been paid
- Orders taken overnight from the website
- Anything that needs more stock than the shop holds
Platform orders do not walk in by themselves
Orders from a delivery platform can sit on the same list as your own, but they get there because somebody records them, unless that platform allows a connection. Whether yours does is checked at set-up, and it is better to know that before you buy than after.
Frequently asked questions
Can an event order be changed after it is taken?
Yes, as often as the family changes its mind. Items added or removed carry the date and the person who took the change, so the bill on the day matches the order that actually went out.
Do website orders come in on their own?
Yes, where your site is connected to the system, and that connection is part of the set-up. Orders from third-party platforms depend on the platform, and we check each one with you rather than promising it.
How are subscriptions handled?
A hotel or an office taking flowers every Monday is set up once, and the orders appear for each date. The billing runs monthly against the same arrangement.
Who should enter a phone order?
Whoever takes the call, while the customer is still on the line. The card message and the slot are the two things that get remembered wrongly ten minutes later, and both of them are the ones that matter.
Tell us what you need.
Send a short brief and one of our engineers will come back to you — usually the same day.
- No obligation
- We reply the same working day
- Your details stay private