Order and Booking Management for Florists
Order management collects counter, phone, website and platform orders into one list. Each order carries the arrangement, card message, date, slot and advance, and later changes are recorded on it.
One order, whichever way it arrived
Changes recorded on the order
Extra items added late go on the order with the date and who took the call. On the day, staff read the order and not a long chat history. It is current.
What the counter opens each morning
- Today’s orders in the order they must leave the shop
- Event orders for the week, with payment status
- Orders taken overnight from the website
- Any order needing more stock than the shop holds
Platform orders
Orders from a delivery platform can appear on the same list as your own. Staff record them unless the platform allows a connection, and whether yours does is checked during set-up.
Frequently asked questions
Can an event order be changed after it is taken?
Yes. Items added or removed carry the date and the person who took the change, so the bill on the day matches the order that went out.
Do website orders come in on their own?
Yes, where your site is connected to the system. That connection is part of set-up. Third-party platforms depend on the platform and are checked one by one.
How are subscriptions handled?
A hotel or an office taking flowers weekly is set up once. Orders appear for each date, and billing runs monthly against the same arrangement.
Who should enter a phone order?
Whoever takes the call, while the customer is still on the line. The card message and the slot are the two details to confirm at that moment.
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